Operating Model

The Operating Model describes on a high level what we do, how we are structured and what initiatives are planned or underway to improve the Operating Model.

Business Capabilities

We based out Business Capability Model on the APQC PCF, as a cross-industry, process-oriented, hierarchical capability model. Compared to APQC, which is 5 levels deep, we only go to level 3 and changed the terminology of the levels.

INOVIA	APQC
Business Capability Group	Category
Business Capability	Process Group
Business Service	Process

We want to make sure that everything we do, supports our defined goals and objective.

Therefore, we map our objectives to our business capabilities (line organization) and to our initiatives (project organization). This way, we can make sure all objectives are supported through activities in the line and/or project organization.

In our start-up phase, we need to focus on a subset of business capabilities, as we don’t have the funds and resources to implement all of them.

Business Capability Group	Business Capability	Business Service	Objective ID	Objective Name
1.0 Develop Vision and Strategy	1.1 Define the Business Concept and Long-term vision	1.1.1 Determine Purpose, Vision and Values	SG3.O3 SG3.O1	Reduce our own sustainability impact Deliver projects with sustainability outcomes
		1.2.1 Assess the External Environment	SG1.O1 SG1.O2 SG2.O1     SG2.O2   SG3.O1	Build Sustainable Supply Chain Knowledge Build Our Brand in Supply Chains Build Energy Transition Knowledge Build Our Brand in Energy Transition Deliver projects with sustainability outcomes
		1.2.2 Perform Internal Analysis	SG3.O2	Achieve Operational Excellence
	1.2 Develop Business Strategy	1.2.1 Design Value Proposition	SG3.O1	Deliver projects with sustainability outcomes
			SG3.O2	Achieve Operational Excellence
		1.2.2 Develop Business Model	SG3.O1	Deliver projects with CO2 reduction outcomes
			SG3.O2	Achieve Operational Excellence
		1.2.3 Create Operating Model	SG3.O2	Achieve Operational Excellence
		1.2.4 Define Performance Measurement System	SG3.O2	Achieve Operational Excellence
	1.3 Manage Strategic Initiatives	1.3.1 Manage Change Portfolio	SG3.O2	Achieve Operational Excellence
		1.3.2 Measure Performance	SG3.O2	Achieve Operational Excellence
2.0 Develop and Manage Products and Services	2.1 Manage Product and Service Portfolio	2.1.1 Measure Portfolio Performance
		2.1.2 Manage Product and Service Life Cycle	SG1.O3	Build Supply Chain IP
			SG2.O3	Build Energy Transition IP
			SG3.O1	Deliver projects with sustainability outcomes
		2.1.3 Ensure Alignment with Business Strategy	SG3.O2	Achieve Operational Excellence
3.0 Market and Sell Products and Services	3.1 Understanding Influences	3.1.1 Discover Market Demand	SG1.O2	Build Our Brand in Supply Chains
			SG2.O2	Build Our Brand in Energy Transition
		3.1.2 Talk to Existing Customers	SG1.O2	Build Brand in Supply Chains
			SG2.O2	Build Brand in Energy Transition
			SG3.O1	Deliver projects with sustainability outcomes
		3.1.3 Evaluate Own Capabilities	SG3.O2	Achieve Operational Excellence
	3.2 Perform Business Development Activities	3.2.1 Acquire and Manage Partners	SG1.O2	Build Brand in Supply Chains
			SG2.O2	Build Brand in Energy Transition
			SG3.O1	Deliver projects with sustainability outcomes
		3.2.2 Plan and Execute Marketing Activities	SG1.O2	Build Brand in Supply Chains
			SG2.O2	Build Brand in Energy Transition
		3.2.3 Find Opportunities and Leads	SG3.O1	Deliver projects with sustainability outcomes
	3.2 Manage the Sales Cycle	3.2.1 Develop Value Proposition	SG3.O1	Deliver projects with sustainability outcomes
		3.2.2 Agree with Client on Value Add	SG3.O2	Achieve Operational Excellence
		3.2.3 Negotiate Contract	SG3.O2	Achieve Operational Excellence
4.0 Deliver Products and Services	4.1 Create Delivery Value Network	4.1.1 Identify partners	SG1.O2	Build Brand in Supply Chains
			SG2.O2	Build Brand in Energy Transition
		4.1.2 Setup Required Contracts	SG3.O2	Achieve Operational Excellence
		4.1.3 Create Delivery Structure	SG3.O2	Achieve Operational Excellence
	4.2 Deliver Projects	4.2.1 Plan Project	SG3.O2	Achieve Operational Excellence
			SG3.O1	Deliver projects with sustainability outcomes
		4.2.2 Execute Project	SG3.O2	Achieve Operational Excellence
			SG3.O1	Deliver projects with sustainability outcomes
			SG1.O2	Build Brand in Supply Chains
			SG2.O2	Build Brand in Energy Transition
			SG1.O1	Build Sustainable Supply Chain Knowledge
			SG2.O1	Build Energy Transition Knowledge
		4.2.3 Post Implementation Review
5.0 Manage Customer Relationships	5.1 Develop Customer Relationships	5.1.1 Manage Customer Satisfaction	SG1.O2	Build Brand in Supply Chains
			SG2.O2	Build Brand in Energy Transition
			SG3.O1	Deliver projects with sustainability outcomes
		5.1.2 Add Value to Customer Beyond Commercial Agreements	SG1.O2	Build Brand in Supply Chains
			SG2.O2	Build Brand in Energy Transition
	5.2 Manage Customer Service	5.2.1 Manage Customer Complaints	SG1.O2	Build Brand in Supply Chains
			SG2.O2	Build Brand in Energy Transition
		5.2.2 Implement a Proactive Customer Service
6.0 Develop and Manage People	6.1 Attract and Recruit Employees	6.1.1 Plan and Execute Employee Acquisition Activities
		6.1.2 Evaluate and Select Candidates
		6.1.3 Negotiate Contract
	6.2 Attract and Contract Associates	6.2.1 Plan and Execute Associate Discovery Activities	SG3.O2	Achieve Operational Excellence
		6.2.2 Evaluate and Select Candidates	SG3.O2	Achieve Operational Excellence
		6.2.3 Negotiate Contract
	6.3 Retain and Develop Employees	6.3.1 Create and Manage Personal Development Plan
		6.3.2 Design and Provide Employee Perks
	6.4 Guide Associates	6.4.1 Provide Access to Knowledge Management System	SG1.O1     SG2.O1	Build Sustainable Supply Chain Knowledge Build Energy Transition Knowledge
		6.4.2 Gather Feedback on Business Strategy	SG3.O2	Achieve Operational Excellence
	6.5 Manage Travel	6.5.1 Determine Travel Options	SG3.O3	Reduce our own sustainability impact
		6.5.2 Book Travel	SG3.O2	Achieve Operational Excellence
		6.5.3 Manage Travel Expenses	SG3.O2	Achieve Operational Excellence
	6.6 Manage Alumni	6.6.1 Develop and Run Alumni Community
		6.6.2 Design and Provide Alumni Perks
7.0 Manage Digital Technology	7.1 Build and Manage Collaboration Platform	7.1.1 Grow and Manage Knowledge Sharing	SG1.O1	Build Supply Chain Knowledge
			SG2.O1	Build Energy Transition Knowledge
		7.1.2 Provide Communication Tools	SG3.O2	Achieve Operational Excellence
	7.2 Secure Data Privacy	7.2.1 Manage GDPR Compliance	SG3.O2	Achieve Operational Excellence
		7.2.2 Manage Cyber Security	SG3.O2	Achieve Operational Excellence
	7.3 Support Project Delivery	7.3.1 Provide Project Delivery Tools	SG3.O2	Achieve Operational Excellence
	7.4 Manage Business Operation Applications	7.4.1 Manage People Management Apps	SG3.O2	Achieve Operational Excellence
		7.4.2 Manage Finance Apps	SG3.O2	Achieve Operational Excellence
		7.4.3 Manage Partner Management Apps	SG3.O2	Achieve Operational Excellence
	7.5 Manage IT Infrastructure	7.5.1 Manage Cloud Services and Apps	SG3.O2	Achieve Operational Excellence
		7.5.2 Manage Office Infrastructure	SG3.O2	Achieve Operational Excellence
8.0 Manage Finances	8.1 Manage Revenue	8.1.1 Create and Manage Revenue Forecast
		8.1.2 Create and Manage Invoices	SG3.O2	Achieve Operational Excellence
		8.1.3 Manage Accounts Receivables	SG3.O2	Achieve Operational Excellence
	8.2 Manage Cost	8.2.1 Create and Manage Budgets	SG3.O2	Achieve Operational Excellence
		8.2.2 Look for Cost Optimization Potential	SG3.O2	Achieve Operational Excellence
		8.2.3 Verify and Pay Invoices	SG3.O2	Achieve Operational Excellence
		8.2.4 Manage Accounts Payables	SG3.O2	Achieve Operational Excellence
	8.3 Manage Bank Accounts	8.3.1 Verify Transactions	SG3.O2	Achieve Operational Excellence
		8.3.2 Manage Account Balances	SG3.O2	Achieve Operational Excellence
	8.4 Manage Financial Assets	8.4.1 Manage Cash Flow	SG3.O2	Achieve Operational Excellence
		8.4.2 Manage Investments	SG3.O2	Achieve Operational Excellence
	8.5 Process Payroll	8.5.1 Create and Manage Pay Slips	SG3.O2	Achieve Operational Excellence
		8.5.2 Pay Employees	SG3.O2	Achieve Operational Excellence
	8.6 Manage Taxes	8.6.1 Perform General Accounting	SG3.O2	Achieve Operational Excellence
		8.6.2 Create and Manage VAT Declarations	SG3.O2	Achieve Operational Excellence
		8.6.3 Manage Receipts	SG3.O2	Achieve Operational Excellence
		8.6.4 Create Tax Declaration	SG3.O2	Achieve Operational Excellence
		8.6.5 Optimize Taxes	SG3.O2	Achieve Operational Excellence
9.0 Manage Risk, Compliance and Resiliency	9.1 Manage Enterprise Risk	9.1.1 Establish and Manage a Risk Management Process
		9.1.2 Proactively Monitor and Assess Risks	SG3.O2	Achieve Operational Excellence
		9.1.3 Plan and Execute Risk Mitigation Activities	SG3.O2	Achieve Operational Excellence
	9.2 Manage Legal Compliance	9.2.1 Maintain an up-to-date, searchable Data Store for relevant Legislation	SG3.O2	Achieve Operational Excellence
		9.2.2 Perform Regular Compliance Audits
		9.2.3 Have Regular Consultations with Legal Experts
	9.3 Manage Business Resiliency	9.3.1 Develop and Update a Business Resilience Plan
		9.3.2 Test Continuous Business Operations annually